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Knowledge base
Christmas Updates.
Christmas Returns Period
0
General FAQs
CeX
13
What is CeX?
Warranty Extension FAQ's
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
View all 13
Pricing/Products
14
What can I buy online?
Can I sell the items I have purchased?
Can I view store stock levels online?
Will the phone I buy work on any network?
Why is my item a different colour?
View all 14
Product Search Guides
10
How can I search for items on your website?
What should I do if I can't find the item I'm looking for?
How are your items graded?
How can I check for Stock Availability?
How to use the search filters on our website
View all 10
Vouchers
6
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
My voucher has been stolen/fraudulently used
Can CeX vouchers be sold/transferred to others?
View all 6
Data Wiping
1
Data Wiping
Covid-19 Updates
Frequently Asked Questions
0
Buying From CeX FAQs
Buying From CeX Stores
5
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
What is your store returns policy?
Online Buying FAQs
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Is it necessary to have an account to trade with CeX?
Why have I been charged although I have not yet received my order?
The item shows available online but I am unable to order it
View all 7
Returning An Online Order
8
Returning an unwanted online order
What happens when CeX get my return?
My order arrived faulty/damaged
Something's missing from my order
I received the wrong item, what can I do?
View all 8
Delivery Questions
8
How do you deal with items lost in transit?
How long does delivery take?
Can I change the delivery address for my order ?
Where will you deliver my goods?
My order has been dispatched but hasn't arrived?
View all 8
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
Selling To CeX FAQs
Online Selling FAQs
8
How old do I have to be to sell goods to CeX online?
Do CeX buy items that no longer have their original box?
Do CeX buy items that are missing their instructions?
What condition should my items be in?
Can multiples of the same item be sold?
View all 8
Payment Questions
3
What payment options do CeX offer for online orders?
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
Shipping Questions (Selling to CeX)
6
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
How do I post my order(s) to CeX?
Sending goods via an An Post Collection
View all 6
Donations
1
What charities can I donate to via CeX?
Selling into CeX Stores
7
What are the membership requirements?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
What payment options do CeX offer for store orders?
I have sold my item but have not received payment
View all 7
Drop & Go
2
In-store selling via Drop & Go
Drop & Go FAQ's
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