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Buying From CeX FAQs
Buying From CeX Stores
5
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
What is your store returns policy?
Online Buying FAQs
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Is it necessary to have an account to trade with CeX?
Why have I been charged although I have not yet received my order?
The item shows available online but I am unable to order it
View all 7
Returning An Online Order
9
Christmas Extended Returns Offer
Returning an unwanted online order
What happens when CeX get my return?
My order arrived faulty/damaged
Something's missing from my order
View all 9
Delivery Questions
8
How do you deal with items lost in transit?
How long does delivery take?
Can I change the delivery address for my order ?
Where will you deliver my goods?
My order has been dispatched but hasn't arrived?
View all 8
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
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