Hi, how can we help you?

Returning an unwanted item?  To give you added peace of mind this Christmas, we are extending our returns period.  Anything you buy between Nov 1st and D...

Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of the...

When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot fi...

If the item you have received is either damaged or faulty, then you need to let us know that you intend to return it as soon as possible by using our contac...

Please allow up to 14 days for an order to be delivered. If you still haven't received your items after that period, then please use the contact form HE...

Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form.  You can then follow the online retur...

If an item you’ve bought from us has arrived faulty you can return it within the 30-days returns policy, however, we’ll need to be notified regarding the re...

Yes, if you return your order/item for a refund you’ll be given a refund of the item delivery fee as well i.e. €3.50.

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternative...