Any unwanted online order can be returned for a full refund.


You will need to notify us within 14 days of your delivery of your wish to return the item, after which, you then have a further 14 days from notifying us to return the item, either to a store or by posting it back to us.


You may also return any unwanted online order by taking it into any CeX store within 14 days of delivery for a full refund, without needing to notify us in advance.


In order to be eligible for a refund, items must be returned with all accessories and be in the same condition in which they were sold. 


We will also refund the initial, individual shipping charges of any items that are refunded.


We do not however cover any costs you incur in returning unwanted goods. When sending items back to us, we advise that you use an insured and/or traceable method of transit addressed to:


Webuy eCommerce (order number here)

CeX Ireland

PO Box 12938

Dublin 11


Please include a copy of the receipt and a written note explaining the reason for the return. If you’re going to the store in person, you’ll need to carry the purchase receipt with you.


(Note: Items that have "(s)" in the name are restricted from our unwanted items returns policy, along with titles that are exclusively for online play)