Frequently Asked Questions

Are Your Stores Still Open?
As of 01/01/2021, all stores in Ireland will be closed in line with government instructions. We are still offering our full webuy.com services to buy and...
Thu, 7 Jan, 2021 at 8:18 AM
How Long Do Webuy Orders and Items Returned Take To Process?
We are processing all orders as fast as possible and aim to have all orders paid or processed within 14 days.  If the courier tracking status shows that...
Wed, 15 Jul, 2020 at 4:19 PM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling. Due to the current national situation, we ask that our customers a...
Wed, 29 Apr, 2020 at 9:38 AM
Returning Online Orders and Warranties
We have made a few changes to our online warranty policy. In light of the current national situation, both our 14-day unwanted returns policy and genera...
Thu, 31 Dec, 2020 at 2:40 PM
Returning Store Orders and Warranties
We have made a few changes to our in-store warranty policy.  In light of the current national situation, customer warranty periods have been frozen. The...
Thu, 31 Dec, 2020 at 2:46 PM
I Have An Item Booked In For Test In One Of Your Stores, What Do I Do?
Any items left in-store prior to the government closure of stores will be kept safe and secure until our stores reopen for business. We are well aware t...
Sat, 28 Mar, 2020 at 1:04 PM
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