Frequently Asked Questions

Are Your Stores Still Open?
As of 21/05/2020 we will be reopening some of our Republic of Ireland stores. You can get a full list of what stores are open and their opening times here. 
Thu, 21 May, 2020 at 12:28 AM
How Long Do Webuy Orders and Items Returned Take To Process?
We are processing all orders as fast as possible and aim to have all orders paid or processed within 14 days.  If the courier tracking status shows that...
Wed, 15 Jul, 2020 at 4:19 PM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling. Due to the current national situation, we ask that our customers a...
Wed, 29 Apr, 2020 at 9:38 AM
Returning Online Orders and Warranties
In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period, we...
Thu, 21 May, 2020 at 12:28 AM
Returning Store Orders and Warranties
In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period, we...
Thu, 21 May, 2020 at 12:28 AM
I Have An Item Booked In For Test In One Of Your Stores, What Do I Do?
Any items left in-store prior to the government closure of stores will be kept safe and secure until our stores reopen for business. We are well aware t...
Sat, 28 Mar, 2020 at 1:04 PM
Drop & Go Sales
Jump the store queues when selling to us!   With some high streets looking more like a never ending snake of queues, you can now for the first time ever, ...
Wed, 17 Jun, 2020 at 11:57 AM
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