How does CeX determine the buying and selling price of an item?
All our prices are set by a dedicated team taking into account market trends and various economic factors.  An example of some factors would include but...
Mon, 23 Apr, 2018 at 7:51 AM
How are your items graded?
The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with.  All phones, tablets an...
Sun, 16 Feb, 2020 at 11:06 AM
What can I buy online?
When you find an item you want on you can buy it if it has the red "I want to buy this item" button underneath the stock levels. If it ...
Wed, 14 Mar, 2018 at 9:45 AM
Can I sell the items I have purchased?
Of course, you can! You can sell them back to us via or you can take the items into your local CeX store!
Wed, 14 Mar, 2018 at 9:46 AM
Are some of your products age restricted?
Yes, most films and some older video games have a IFCO rating. Newer video games have a PEGI (Pan-European Games Information) rating and categorises the typ...
Tue, 18 Jun, 2019 at 12:21 PM
Do your items come with instructions?
As we buy and sell second-hand goods, we don't guarantee that instructions will be available. Please see below for more details:  Optical Media: G...
Mon, 27 May, 2019 at 11:22 AM
Can I view store stock levels online?
When you view an item on you will see a "Check Stock in store" option underneath the price section.  If you enter a postcode or tow...
Wed, 14 Mar, 2018 at 9:50 AM
Do your items come boxed?
As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All ga...
Wed, 14 Mar, 2018 at 9:51 AM
Will the phone I buy work on any network?
Yes it will, providing you select an Unlocked device. Underneath the price of the phone is a drop down box called Network, if you choose "Unlocked"...
Wed, 14 Mar, 2018 at 9:52 AM
Why is my item a different colour?
We use stock images on and as items are made in a range of colours, unless specified in the item description, the colour of the product supplied ma...
Wed, 14 Mar, 2018 at 9:53 AM
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