Returning An Online Order

How do I return an online order?
You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Alternativ...
Wed, 14 Jul, 2021 at 3:15 PM
Returning an unwanted online order
We provide a 14-day returns policy for items that are unwanted, they can be returned if we are contacted in the first 14 days of arrival, and if they are in...
Fri, 2 Mar, 2018 at 10:40 AM
Returning a faulty online order
If an item you’ve bought from us has arrived faulty you can return it within the 30-days returns policy, however, we’ll need to be notified regarding the re...
Wed, 1 Jan, 2020 at 7:45 AM
Will my postage cost be refunded when I return an order?
Yes, if you return your order/item for a refund you’ll be given a refund of the item delivery fee as well i.e. €2.
Wed, 26 Aug, 2020 at 9:01 AM
My order arrived faulty/damaged
If the item you have received is either damaged or faulty, then you need to let us know that you intend to return it as soon as possible by using our contac...
Mon, 23 Apr, 2018 at 1:07 PM
Something's missing from my order
Please allow up to 14 days for an order to be delivered. If you still haven't received your items after that period, then please use the contact form H...
Mon, 23 Apr, 2018 at 1:11 PM
What happens when CeX get my return?
When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot fi...
Sat, 17 Mar, 2018 at 10:13 AM
I received the wrong item, what can I do?
Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form.  You can then follow the online retur...
Mon, 23 Apr, 2018 at 1:12 PM
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