Q. What stores are offering Click & Collect?

A. As of November 18th all Republic of Ireland based stores are offering Click & Collect. You can find a full list of our stores and their locations here.


Q. What do I need to create a Click & Collect order?

A. All you need to create an order is an email address, and a paypal account. We will only use this email address to contact you regarding your order. You can find more information about our privacy and data handling policies here.


Q. What payment methods do you accept?

A. Currently we're only accepting PayPal as a method of payment for Click & Collect orders.


Q. How long does a Click & Collect order take to confirm?

A. You should receive an email confirming your item is available, and requesting that you make payment, within 12 hours of placing your Click & Collect order online. Once payment has been made you should receive a further email within 2 hours, advising you that your order is ready to collect.


Q. How do I know when my order is ready to collect?

A. When your order is ready to collect, you will receive an email to the email address you provided during the order creation process. Please wait for this email before heading to your chosen store to collect your item.


*Please note that Click & Collect orders can only be picked up between 11am and 2pm Monday - Friday. If you arrive outside of this timeframe, our staff will not be able to handover your order.


Q. Do I need to bring anything when collecting my order?

A. Yes, please make sure that you bring your E-receipt when collecting your order. If you are unable to present a copy of your E-receipt upon collection we unfortunately will not be able to hand over the order.


Q. Can I make a Click & Collect order using the CeX app?

A. Yes! However if you already have the app installed, you may need to do an app update in order to see Click & Collect as an option. 


Q. Can I return my Click & Collect order?

A. Yes, all click and collect orders can be returned to us via anpost by clicking this link. Please note that Click & Collect orders cannot be returned in store until they fully reopen in line with government guidlines. 


For full terms & conditions regarding Click & Collect orders, please click here.