We have made a few changes to our online warranty policy.


In light of the current national situation, both our 14-day unwanted returns policy and general warranty are frozen during this period. Therefore we will not count the days whilst our stores are closed towards anyone’s warranty or returns, so if they expire during this period, you will still be able to return it once we reopen.


Warranty Returns:

If you're unable to return your order due to the current situation surrounding covid-19, then please ensure you contact our customer support team as soon as possible to notify us of your desire to return your order at a later date. 


Unwanted Returns:

If you're unable to return your order due to the current situation surrounding covid-19, then please ensure you contact our customer support team within 14 days of receiving your order, to notify us of your desire to return your order at a later date.


You can still return items via post during this period, however, please be aware that there will be noticeable delays at this current time. 


You have the option of sending them for free using An Post’s ReturnMyShopping.ie Service, click HERE. Using this service your parcel is insured for up to €350 


However, if it’s a high-value order we suggest using a tracked/insured delivery service. You can post your items/order to the following address.


Webuy eCommerce (order number here)

CeX Ireland

PO Box 12938

Dublin 11


Do include a copy of the receipt and a written note explaining the reason for the return.