In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period, we did not count the days stores were closed towards anyone’s warranty, so if your warranty expired during this time, you will still be able to return the item within 14 days of stores reopening.
As of 21/05/2020 some Republic of Ireland stores have reopened (for a full list of open stores and their opening times click here). As a result the warranty period is no longer frozen.
We made the decision to freeze all CeX warranty periods during the time our stores were closed, so as to cover any goods with soon to expire warranties, however as of 21/05/2020, a number of CeX stores have now reopened and warranty periods have resumed.
Any faulty goods whose warranty expired during the closure of our stores, can be returned to us via your nearest open store.