2 Days Goodwill Return - If you are unhappy with your purchase for any reason, we will happily refund it to a voucher, following a short test of the product, within 48 hours of purchase.


30 Days Statutory Refund Policy - Did your item develop a fault, that has occurred through no fault of your own? Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.


24 Month Warranty on all items (except consumables) - Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item. In the event, this isn't possible - we will refund as per the current sales value or original sales value (whichever is the lower).


All faults must be verified in order to honour the warranty.

Ensure to carry the purchase receipt along with the item. Without the purchase receipt, we are unable to book the item for testing.

Faults due to removable batteries not covered beyond 30 days.

The 2 Days Goodwill return does not include new items such as CeX Basics and SIM Cards.

You do not have to return to the same store that the item was purchased in. Your warranty will be valid in any CeX store.

Please note that items that have "(s)" in the name are restricted from our unwanted items returns policy, along with titles that are exclusively for online play.